把下面这段话翻译成英文,谢谢收到你的差评我们感到很难过,为了使你的损失降到最低,我们为你退了全款并把书送给了你,希望可以弥补我们的过失,这是一个新店子,rating很少,你的评价对于我

Question

把下面这段话翻译成英文,谢谢
收到你的差评我们感到很难过,为了使你的损失降到最低,我们为你退了全款并把书送给了你,希望可以弥补我们的过失,这是一个新店子,rating很少,你的评价对于我们来说很重要,我们保证以后会提供更优质的服务,不让此类事件再次发生,再次真诚的向你道歉
不要翻译软件的翻译,谢谢

Answer 1

We feel really sorry to receive your negative feedback.In order to reduce your losses to the minimum,we are giving you a full refund as well as the book; hopefully this would mitigate our negligence.We have limited ratings because this is a new shop,we value your feedback very much.We guarantee that we shall provide better quality service in future,and ensure that this kind of incidents will not be repeated.Once again,we would like to extend our sincere apology to you.