M：AmericanAirlines，goodmorning．MayIhelpyou？w：Yes，doyouhaveanyflighttoNewYorkthisWednesdayafternoon？M：Onemoment，please…Yes．There'saflightat13：45andanother16：00．W：That'sfine．CouldImakeareserva

Question

M：American Airlines，good morning．May I help you？
w：Yes，do you have any flight to New York this Wednesday afternoon？
M：One moment，please…Yes．There's a flight at 13：45 and another 16：00．
W：That's fine．Could I make a reservation now？
M：Certainly．Which flight would you like？
W：The 13：45，please．
M：Could I have your name，please？
W：Mary Dickenson；D-I-C-K-E-N-S-O-N．And my ID No．is N10789662
M：How would you like to Pay，Ms．Dickenson？It is $ 289．
W：I will pay in cash．Can I pay at the check-in desk when I pick up my ticket？
M：Yes，but you will have to claim your ticket at the check-in desk at least 3 hours before departure time．
W：I see．
M：The flight leaves at 13：45，Wednesday，and your arrival in New York will be at 6：25 a．m．，local time．The flight number is UA 9805．
W：Thank you．
American Airlines Reservation MemoPassenger's detailsFlight's details
Name：Mary （16）___
ID No．N10789662
Destination：New York
Payment：in  （17）___  Price：289 Departure time：（18）___this Wednesday after noon Arrival time：6：25a．m．（localtime）Flight No．（19）___Notes The passenger will（20）___the ticket at the check-indesk at least three hours before the departure time．

Answer 1

16．Dickenson  根据对接线员问题Could I have your name，please？的回答Mary Dickenson；D-I-C-K-E-N-S-O-N．And my ID No．is N10789662可知，顾客的名字是Mary Dickenson；故答案为Dickenson．
17．cash    根据顾客的回答I will pay in cash．可知，他将使用现金支付费用；故答案我cash．
18.13：45    由The flight leaves at 13：45，Wednesday，and your arrival in New York will be at 6：25 a．m．，local time可知，飞机起飞的时间是13：45，Wednesday；故答案为13：45．
19．UA 9805  由The flight number is UA 9805．一句可知，航班的班号是UA 9805．故答案为UA 9805．
20．Claim/collect  由but you will have to claim your ticket at the check-in desk at least 3 hours before departure time．一句可知对于取票时间的规定；故答案为Claim/collect．