SixSigmaisaprocessthathelpscompaniesfocusondevelopinganddeliveringnear-perfectproductsandservices．Theword"sigma"isastatisticaltermthatmeasureshowfaragivenprocessfallsshortofperfection．Thecentralideabehi

Question

Six Sigma is a process that helps companies focus on developing and delivering near-perfect products and services．The word"sigma"is a statistical term that measures how far a given process falls short of perfection．The central idea behind Six Sigma is that if a company can measure how many"defects"they have in a commercial production process，they can systematically figure out how to get rid of the problems and get as close to"zero defects"as possible．
Training and teamwork are fundamental elements of the Six Sigma methodology．In other words，companies need to have their team leaders and team members trained to carry out the Six Sigma processes．They must learn to use the measurement and improvement tools．They also need to learn communication skills necessary for them to involve customers and suppliers and to serve their needs．
Six Sigma was developed in 1986by Motorola，an American telecommunications company．Engineers in Motorola used it as an informal name for a plan to reduce faults in production processes．A few years later，Motorola extended the name"Six Sigma"to mean a general performance improvement method，beyond purely"defect reduction"in the production process．In 1995，Jack Welch，CEO of General Electrics（GE），decided to adopt Six Sigma in GE；and by 1998GE claimed that Six Sigma had brought about over three-quarters of a billion dollars of cost savings．
By 2000，Six Sigma was effectively established as an industry in its own right，involving the training，consultancy and practicing of Six Sigma methodology in all sorts of organizations around the world．Organizations as diverse as local governments，prisons，hospitals，the armed forces banks，and multi-national corporations have been adopting Six Sigma for quality and process improvement．
32．According to the passage，what is"Six Sigma"？___．
A．A digital device to speed up production processes．
B．A set of techniques for quality and process improvement．
C．A program for training business leaders and employees．
D．A near-perfect process in business communication．
33．The underlined word"defects"in Paragraph 1is closest in meaning to___．
A．faults
B．ideas
C．measures
D．products
34．Which of the following best expresses the main idea of Paragraph 2？___．
A．Team leaders are responsible for training．
B．Measurement and improvement tools must be used．
C．It's necessary to learn communication skills．
D．It's important to have a well-trained team．
35．Which of the following is true？___．
A．Six Sigma was invented by Jack Welch．
B．Six Sigma has existed for about 30years．
C．General Electrics began to adopt Six Sigma in 1998．
D．Six Sigma is adopted only by international corporations．

Answer 1

32．B．细节理解题．根据文章"Six Sigma is a process that helps companies focus on developing and delivering near-perfect products and services"可知，Six Sigma 是一个帮助企业专注于开发和提供近乎完美的产品和服务的过程．故选B．
33．A．词义猜测题．根据文章原句"The central idea behind Six Sigma is that if a company can measure how many"defects"they have in a commercial production process，they can systematically figure out how to get rid of the problems and get as close to"zero defects"as possible"可知，如果公司在商业生产过程中出现"defects"，Six Sigma 都可以帮助解决这类问题．可推测"defects"与问题意思接近．结合选项，"faults"是错误之意．故选A．
34．D．段落大意题．细读第二段可知，第二段主要在讲述培训和团队合作是六西格玛方法的基本要素，企业需要有自己的团队领导和团队成员进行Six Sigma 流程的培训．故选D．
35．B．细节理解题．根据文章"Six Sigma was developed in 1986by Motorola"可知，Six Sigma 在1986年生产，到如今已经有30年了．B项表述正确．故选B．