英语判断题1.Whenhavingacomplaint,it’simportanttokeepsilentandlistencarefully.A.错误B.正确满分：3分2.Ifaguestcannotgettheroomtypeheorshelikes,it’sagoodideatoofferalternativechoices.A.错误B.正确满分

Question

英语判断题
1.
When having a complaint,it’s important to keep silent and listen carefully.
A.错误
B.正确
满分：3 分
2.
If a guest cannot get the room type he or she likes,it’s a good idea to offer alternative choices.
A.错误
B.正确
满分：3 分
3.Guests are always expecting your solutions to deal with their problems.A.错误
B.正确
满分：3 分
4.
We should be very careful about the voiced guest complaints in stead of the unvoiced ones.
A.错误
B.正确
满分：3 分
5.
According to the author,the guest might post their complaints online if their problems are not solved.
A.错误
B.正确
满分：3 分

Answer 1

1.When having a complaint,it’s important to keep silent and listen carefully.B.正确2.If a guest cannot get the room type he or she likes,it’s a good idea to offer alternative choices.B.正确3.Guests ...