英语翻译随着市场竞争的日益加剧,企业面临的挑战也日益激烈,这就要求企业以客户为导向,提供顾客所需要的产品和服务.而旅游业作为直接面向客户的服务行业,更应当重视客户关系管理.本

Question

英语翻译
随着市场竞争的日益加剧,企业面临的挑战也日益激烈,这就要求企业以客户为导向,提供顾客所需要的产品和服务.而旅游业作为直接面向客户的服务行业,更应当重视客户关系管理.本文通过对云南旅游业的发展现状分析,探讨了云南旅游业实施CRM的几个问题,并提出了解决方案.
顺便问一下.旅行社经营集约化和实施CRM有什么关系?

Answer 1

With the increasing market competition,enterprises are facing increasingly competitive challenges,which requires enterprises to customer-oriented,provide customers with needed products and services.Tourism as a direct customer-oriented service industries,more attention should be given to customer relationship management.In this paper,the development of tourism in Yunnan analysis to explore the CRM industry to introduce Yunnan's some questions and put forward solutions.