Clozetest.ThisisatruestoryaboutsomethingthathappenedbetweenacustomerofGeneralMotorsanditsCustomer-CareExecutive(客服主管).ThefollowingcomplaintwasreceivedbyGeneralMotors"...Itmaysou

Question

Cloze test.

     This is a true story about something that happened between a customer of General Motors and its Customer-
Care Executive (客服主管). The following complaint was received by General Motors "...It may sound crazy
but it's a fact that every time I buy a    1    ice cream and come back from the store my car won't start. If I get
any other kind of ice cream the car starts    2    fine. Why?" The executive was    3    about the letter but sent an
engineer to check it out anyway.
     The    4    made three visits to the store with the customer. The first time he got chocolate ice cream. The car
started. The second time he ordered strawberry. The car started. The third time he got vanilla. The car failed to
start. The engineer    5    to believe that the man's car was allergic (过敏的) to vanilla ice cream. He    6    his visits
and noted all sorts of data: the types of gas used and the time it took to drive back and forth.
     Soon he came a clue: it took the man less    7    to buy vanilla than any other flavor (味道). Why? The answer
was in the layout (布局) of the store. Vanilla as the most    8    flavor was in the front of the store for quick
pickup. All the other flavors were kept further back where it took longer to buy them.
     Time was now the    9    not the vanilla ice cream! The engineer quickly put forward an answer:"engine
trouble." The extra time taken to get any other flavor  10   the engine to cool down longer. When the man got
vanilla the engine was still too hot to start.
     Even crazy-looking problems can be real. What really   11   is your attitude to the problem.
     Don't just say something is "IMPOSSIBLE" without putting a sincere effort into   12   it out. If you look closer
you may discover that it's possible after all.

(     )1. A. chocolate  (     )2. A. just         (     )3. A. worried        (     )4. A. customer     (     )5. A. pretended    (     )6. A. stopped    (     )7. A. time           (     )8. A. strange      (     )9. A. effect      (     )10. A. prevented      (     )11. A. matters    (     )12. A. looking

B. strawberry     B. only           B. crazy          B. engineer      B. decided       B. continued     B. effort      B. familiar      B. reason        B. encouraged       B. impresses       B. figuring

C. vanilla     C. still       C. doubtful     C. executive   C. struggled         C. valued      C. cost        C. terrible    C. problem         C. let         C. bothers     C. trying

D. banana         D. ever           D. cheerful       D. shopkeeper              D. refused        D. repeated       D. speed          D. popular        D. solution       D. allowed        D. concerns       D. testing

Answer 1

1-5: CACBD   6-10: BADCD   11-12: AB