To:[e-mail]:Monday7thOctober3:34p.m.From:[e-mail]:ComplaintDearMr.PriceIhaveeateninyourrestaurantmanytimesandhavealwaysbeenhappywiththefoodandservice.Thismakeswhathappe

Question

To: [e-mail]
Date: Monday 7th October 3:34 p.m.
From: [e-mail]
Subject: Complaint
Dear Mr. Price
I have eaten in your restaurant many times and have always been happy with the food and service. This makes what happened last Saturday even more disappointing(失望).
It was my son’s birthday so we booked a non-smoking table at your restaurant for 7:30 p.m. We arrived on time but were told that our table was not yet ready. At 8:00 p.m. we were given a table in the smoking area. I asked to move but I was told that there were no other tables. A lot of people were smoking so it was uncomfortable and unhealthy.
Our first waitress Janet was very polite and helpful. She gave us free drinks for waiting so long. Our food also came quickly and looked fresh and tasty. When my wife had eaten most of her meal she found a dead cockroach(蟑螂)in her vegetables. She was shocked and wanted to leave. At first the waitress told us it was a piece of garlic(作料).When we told her it had legs she apologized
(="said" sorry) and took the food away.
We asked for the pay for my wife’s meal bill expecting not to pay for my wife’s meal. Nobody came. After 15 minutes I asked to see the manager. The headwaiter told us that you were on holiday. I complained again about the horrible cockroach. He told me Janet had finished work. He didn’t believe my story and gave me a bill for three meals. I argued with him but was forced(被迫)to pay.
The waitress Janet was always friendly but I would like an apology from your impolite headwaiter and a full refund(退款)for our meal. It cost $68. Until then I will not be eating at your restaurant or recommending it to anyone.
You can contact me at 742-3254 or through e-mail if you want more information.
Thank you for your attention.
Yours sincerely
Raymond Yuen
小题1: The headwaiter didn’t believe Mr. Yuen because _______.

A．the waitress hadn’t told him about what happened

B．he believed that the cockroach was garlic

C．he didn’t want to pay Mr. Yuen back

D．the manager was on holiday

小题2: What does Mr. Yuen want to pay for now?

A．Nothing.	B．Two meals.
C．Three meals.	D．Only the drinks.

小题3: Mr. Yuen wanted Mr. Price to ______.

A．say sorry to his family

B．let the headwaiter stop working in the restaurant

C．get the headwaiter to say sorry

D．get the headwaiter and Janet to say sorry

Answer 1

小题1:A小题2:A小题3:C
分 析：
短文大意：本文是雷蒙德花园写的一份对餐馆的投诉信。投诉在该餐馆就餐时发现菜中有只蟑螂，服务员不但不道歉，反而迫使付了三顿饭的钱。小题1:细节理解题。根据文中He told me Janet had finished work.可知该选A。小题2:细节理解题。根据文中The waitress Janet was always friendly but I would like an apology from your impolite headwaiter and a full refund(退款)for our meal. It cost $68. Until then I will not be eating at your restaurant or recommending it to anyone.可知该选A。小题3:推理判断题。根据文中The waitress Janet was always friendly but I would like an apology from your impolite headwaiter and a full refund(退款)for our meal.可知该选C。