英语翻译浅析成都酒店的投诉处理摘要：随着我国酒店数量的剧增,酒店客源市场竞争的日益激烈,酒店服务质量和管理水平不如人意的问题凸显出来,有关酒店服务质量的投诉呈一定的上升趋

Question

英语翻译
浅析成都酒店的投诉处理
摘要：随着我国酒店数量的剧增,酒店客源市场竞争的日益激烈,酒店服务质量和管理水平不如人意的问题凸显出来,有关酒店服务质量的投诉呈一定的上升趋势.如何提高酒店的竞争力和服务质量以吸引回头客越来越重要,而宾客投诉恰恰是酒店服务质量优劣体现,对投诉的问题妥善处理是管理者提高饭店服务重要环节.从酒店投诉产生的原因谈起,提出如何处理投诉,采取相应的措施避免投诉.从而使酒店在强大的竞争中环境中脱颖而出.
关键词：宾客投诉；酒店处理；措施

Answer 1

中文：Chengdu Hotel complaint handling summary:as China's Hotel sprawl,hotel tourist market competition becoming increasingly fierce,hotel service quality and management level satisfactory problems surfaced,the hotel service quality complaint is certain to increase.How to improve the competitiveness of the hotel and service quality to attract repeat customers more and more important,and guest complaints is precisely the quality hotel service,complaints and bad embodiment of proper handling is managed by an important part of improving the hotel services.From the hotel the causes of complaints about,how to handle complaints,adopt the appropriate measures to avoid complaints.Making hotel in strong competition environment.Keywords:complaint; hotel guests; measures
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