跪求：酒店英语情景对话一篇！急求！！！客人在客房结账，酒店员工在耐心的解释账单上的费用。其中有一项传真机发生错误。角色六人：A、客房服务员B、客人C、D收银员E、餐饮中心E

Question

跪求：酒店英语情景对话一篇！急求！！！客人在客房结账，酒店员工在耐心的解释账单上的费用。其中有一项传真机发生错误。 角色六人：A、客房服务员B、客人C、D收银员E、餐饮中心E、大堂经理

Answer 1

Scene 1 Between the Guest and the Room Attendant Guest: Excuse me. We're leaving today. Room Attendant: Is there anything I can do for you？ Guest: No, just tell the accounting desk abou it. Room Attendant: My pleasure. By the way，I'd like to tell you that the check-out time is 12∶00 noon，sir． Scene 2 At the Accounting Desk Guest: I'd like to pay my bill now． Front Office Cashier 1: Your name and room number，please？ Guest: George Wright，Room 706．Front Office Cashier 1: Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr George Wright？ Guest: Yes，my friend and I just had breakfast at the dining room，but we didn't use any services． Front Office Cashier 1: Fine．This is your bill，Mr George Wright. Four nights at 90 US dollors each，and here are the meals that you had at the hotel．That makes a total of 665 US dollars． Guest: Oh, my God! How could it be so much? I didn't expect it to be so much. Maybe there is something wrong with the meals. Front Office Cashier 1: I'm very to hear that, Mr George Wright. Don't worry. I'll check it at once. (The Front Office Cashier 2 calls the manager of Food and Beverage Outlets) Waitress A: This is the Food and Beverage Outlets. Can I help you? Front Office Cashier 2: This is the Front Office. I'd like you to reaffirm the meals of Mr George Wright. There is something wrong with the cost. Waitress A: OK. Just a minute.... Oh, yes, you are right. The cost should be $201. Front Office Cashier 2( turns to Mr George Wright): Sorry, sir,we made a mistake. Guest: What happened? How could you be so careless! I want to see your lobby manager. (The lobby manager comes. ) Lobby manager: Sorry, sir. I've heard about the accident. Here I want to apologize to you for our carelessness and the delay and inconvenience that it brings to you. Please frogive us. We won't make the same mistake again. And we''ll give you a small gift. Welcome you to here next time. Guest: That'll be fine.(Turns to Front Office Cashier 1) Guest: Can I pay by credit card？ Front Office Cashier 1: Certainly．May I have your card，please？ Guest: Here you are． Front Office Cashier 1: Please sign your name here． Guest: Oh, yes．Is it possible to leave my luggage here until I'm ready to leave this afternoon？ I'd like to say good-bye to some of my friends． Front Office Cashier 1: Yes，we'll keep it for you．How many pieces of your luggage？ Guest: Just three．I'll be back by 3∶00． Front Office Cashier 1: That's fine. Have a nice day． Guest: Thank you．See you later.