写一封英文的致歉信.消费者买了一个高压锅（PresleyCooker）出问题了,消费者要求赔偿,你需要做出可以换货,但拒绝理赔的答复,你该如何答复.请写出答复,写一封致歉信来表示歉意.

Question

写一封英文的致歉信.
消费者买了一个高压锅（Presley Cooker）出问题了,消费者要求赔偿,你需要做出可以换货,但拒绝理赔的答复,你该如何答复.
请写出答复,写一封致歉信来表示歉意.

Answer 1

Dear Mr/Ms XXX:
We are sorry to hear that there is something wrong with the presley cooker.However,our company could not make any compensations on the account that the presley cooker doesn't do any damage to you or your daily life.But we are willing to replace it with a new one.
Yours sincerely
XXX